At Be you, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help with returns and exchanges.
1. Eligibility for Returns & Exchanges
-
Items can be returned or exchanged within 14 days from the date you received your order.
-
To be eligible, items must be:
-
Unused and unworn
-
In their original condition (no stains, odors, or damage)
-
With all original tags and packaging included
-
-
Sale items, accessories, and custom products may not be eligible for return.
2. Process for Returns
-
To request a return or exchange, please contact us at info@bu-egy.com with your order number and reason for return.
-
Our team will provide you with return instructions.
-
Once we receive and inspect the item, we will notify you about the approval or rejection of your refund/exchange.
3. Refunds
-
If approved, refunds will be issued to your original payment method.
-
Refunds may take 7–14 business days depending on your bank or payment provider.
-
Shipping fees are non-refundable.
4. Exchanges
-
If you wish to exchange an item for a different size or product, please specify this when contacting us.
-
Exchanges are subject to product availability.
-
Additional shipping charges may apply.
5. Damaged or Incorrect Items
-
If you receive a defective, damaged, or incorrect item, please contact us immediately at info@bu-egy.com.
-
We will arrange a replacement or full refund at no extra cost to you.
6. Return Shipping
-
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
-
We recommend using a trackable shipping service to ensure the item reaches us safely.
7. Contact Us
If you have any questions about our Refund & Exchange Policy, please reach out to us: